Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- Timing: we have a 7-days Return & Exchange Policy, since the day item was received.
- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
- For returns, please email support@beljoutrends.com with the subject 'Returns' and include your order number, name and the reason for the return.
- We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
- Please note that customers are responsible for shipping costs of returned items.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
Wrong Size? Get a Replacement.
Unhappy with the fit? we will process a one-time free replacement.
Only these items are eligible ( high tops, low tops, sneakers, boots, casual shoes, flip flops, faux fur boots and slip-ons), we only offer exchanges if its 2 sizes from the original size.
Late or missing refund
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.